Patient Experience

What to expect: All procedures are treated with the utmost sensitivity to a patient’s desire for rest and privacy. Our staff ensures that you are fully informed about everything involving your surgery, from what to expect before, during and after your surgery.

For many patients, the entire stay at our center, including surgery and recovery, is under four hours. Of course, every patient and procedure is unique.

Our center was created to deliver a highly specialized setting. You will notice from the moment you walk in the door that the design was catered specifically to the needs of all of our patients. We understand that you deserve to be treated with respect and compassion. We do everything possible to make your stay at our center comfortable, inviting and peaceful. Being that we are a private facility, performing non-emergency and elective procedures, you can expect minimal delays and personal attention at the highest level. We put you, the patient, first.

Every one of our operating suites is state of the art and we support all of our surgeons with the most advanced medical technology available today. We also offer pre-operative patient care and post-anesthesia care.

In short, you can expect a center that is welcoming, peaceful and relaxing. An environment accented by soft colors, soothing lighting and charm is sure to provide you with the comfort and ease you deserve.

What to expect before your procedure

Your doctor’s office should have given you information regarding your One Medical Passport. Please go online and complete this as soon as possible. One Medical Passport helps us collect your health information in an online location to ensure we have every piece of information needed to give you the very best care possible. Your health information will be kept confidential and you will only be able to send this information to any other physician, hospital or surgery center if/when you choose.

You may have been asked to have blood work drawn. Please have this done 2-3 days before your procedure.

24-48 hours before your procedure, a nurse will contact you to verify your OneMedicalPassport information, confirm the date and time of your procedure and review any pre-procedure instructions.
You MUST arrange for a responsible adult to take you home. You will not be allowed to take a taxi home from your procedure. If you fail to arrange this your procedure may be rescheduled.

What to expect: Day of Surgery
  • Be sure to arrive on time. You will be asked to show up 1-2 hours prior to your actual procedure. This is necessary to prepare you for surgery.
  • Closely follow all instructions given by the nurse or the physician.
  • Bathe or shower the morning of your procedure. Do not use lotions or oils after bathing. Wear little or no make-up.
  • You may brush your teeth without swallowing any water.
  • Wear casual, loose-fitting clothing so you will be comfortable when you leave the surgery center. A patient gown will be provided by our surgery center.
  • Leave all jewelry and valuables at home. You may be asked to remove all jewelry (including pierced body parts).
  • If you wear glasses or contact lenses, bring a case for their safekeeping.
  • If you normally use any equipment or devices for support or assistance, such as a walker or crutches, please bring it with you.
  • Bring all necessary paperwork and insurance cards.
What to expect: Insurance and Billing
  1. We bill  your insurance company directly for your procedure as a courtesy to our patients. Your insurance company will be billed by your Anesthesia provider separately.
  2. You are responsible for any deductible, co-pay and the balance not paid by your insurance. You will receive communication from our business office as to those estimated amounts.
  3. If your policy requires pre-certification or a second opinion, we will help you coordinate the paperwork before admission.
  4. You may pay with most major credit cards.
  5. If you have any question about your Pima Heart ASC bill, please call Pima Heart’s Business Office at (520) 320-3918.
What to expect: Preparation for Surgery
  • For your safety, please arrange for a responsible adult to drive you home and care for you.
  • If your physician’s office has instructed you to take any medication, please do so with just a sip of water.
  • Do not eat or drink anything past midnight before your surgery unless otherwise directed by your anesthesia provider. Do not chew gum or tobacco. Eating or drinking prior to surgery/procedure may result in cancellation and rescheduling.
  • Please notify the surgery center if you have any health change such as a cold, cough or elevated temperature prior to your surgery.
What to expect: After Your Surgery

Recovery Period

  • Your condition will be closely monitored for an average 2-4 hours (potentially longer depending on surgery).
  • You will stay in the recovery area until your physician or anesthesiologist believes you are ready to be discharged.
  • Your go-home instructions will be discussed with you and your family member by our discharge nurse. You will receive a written copy of them.
  • You will be able to have snacks and liquids after you are awake from your procedure.

Day After Surgery

For your safety and recovery these post-operative instructions must be followed very carefully!

Following general anesthesia or intravenous sedation, a full 24 to 36 hours are required for the full effects of the drugs to wear off. During this period, it is essential that you follow these instructions as well as any additional instructions given to you to take home on the day of your surgery.

  • When leaving the center, you MUST be accompanied by an adult, who can drive you home. Do not use public transportation.
  • Once you are home, rest quietly for the rest of the day.
  • Lie flat if you feel dizzy or light-headed.
  • Drink lots of non-citrus juice or clear liquids for the first 4-6 hours. You will be able to resume your normal diet as tolerated.
  • Avoid alcohol in any form for 48 hours.
  • Avoid any drugs apart from your prescribed painkillers (if prescribed), which may affect your nervous system, for 24 hours.
  • DO NOT operate motor vehicles, boats, power tools or machinery for 24 hours.
  • DO NOT sign or enter into any legal contract for 24 hours.
  • We strongly suggest that a responsible adult be with you for the rest of the day and night.

A nurse from our Center will call you at home the next weekday following your surgery to make sure that you are recovering as expected. It is very important to your recovery that you get plenty of rest and follow your post-surgery instructions.

1238 W. Orange Grove Suite 101 Tucson, AZ 85704
(520) 838-2300